Delivery

Ultimaedizione.com FREE ships worldwide with UPS courrier. Ultimaedizione.com reserves the right not to ship packages to any address that may be suspect. We do not deliver to P.O. Boxes or personal mailboxes. As per laws regulating commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in Euro. Discounted items reflect discounted prices. It is illegal to declare lower values or the items as gifts as per international import regulations.

Warranty and liability

Ultima Edizione offers for sale top-quality design products. These products are carefully produced and distributed by Ultima Edizione. The Ultima Edizione team checks, on a random base, the product (or products) before its shipment. However, the client always benefits from the product legal warranty given by Ultima Edizione with a special additional warranty policy (“Satisfied or Reimbursed”) that is valid for the thirty (30) days after the delivery (this warranty does not apply on those products that are customized and/or manufactured on a single order basis). The legal warranty policies are governed by the Italian Law, ex art. 49 D.Lgs. 206/2005. The legal warranty is reserved to consumers: it therefore applies solely to any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities. According to it, in the event of defective products the client has the right to have it remedied (delivery of non-defective goods), to cancel the order or to receive a price reduction. The product (or products) which the user claims as defective should be sent to Ultima Edizione S.r.l. –S.R.L. - VIA AMBA D'ORO, 54 - 25123 BRESCIA (IT). Ultima Edizione will evaluate the existence or otherwise of the claimed defect. Ultima Edizione hereby reserves the right to ask the client to enclose the invoice and/or transport document or any other document that proves the date of purchase. Ultima Edizione’s liability towards clients is limited. Except in the case of willful misconduct or gross negligence, Ultima Edizione is only responsible for any direct and foreseeable damage at the time of conclusion of the contract of sale. Ultima Edizione will not be liable for any loss, loss of profit or any other damage that is not an immediate and direct consequence of the culpable breach or which was not foreseeable at the time of conclusion of the agreement.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

Taxes and Duties

Please note that Italian VAT will only be applied to orders dispatched within the European Community. Order dispatched outside EU are exempt from Italian Valued Added Tax.

DDP (Delivery Duty Paid) - Inside European Community. The price published on the web site includes import duties, custom fees and local sales taxes. There are no additional fees to pay upon delivery.

DDU (Delivery Duty Unpaid) - Outside European Community. Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax, but are subject to import duties, local taxes and customs fees. Payment of these DDU fees is the sole responsibility of the Client.

 

Please note: Shipments that do not clear custom's successfully in the client's home country due to the non-compliance of import regulations risk being returned to italy at the client's expense. All re-import fees assessed to packages returning to Italy and the cost of the return shipment will be deducted from any eventual reimbursement.

 

Return Policy

Right of withdrawal

The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to customer@ultimaedizione.it or to Ultima Edizione S.r.l. - VIA AMBA D'ORO, 54 - 25123 BRESCIA (IT). To request your return authorization number (RAN), give us your order number, the item you wish to return and the compensation desired (i.e. refund or store credit). Our customer service will reply as soon as possible with all the instructions you need to follow.

Whether the product (or products) have already been delivered, this period starts with the delivery itself of the product (or products). In that case the client will be responsible to return the product (or products) to Ultima Edizione at the following address: Ultima Edizione S.r.l. - VIA AMBA D'ORO, 54 - 25123 BRESCIA (IT).

The Customer can choose between two types of compensation:

  1. Full Refund: Return shipping will be at the expense of the purchaser. Shipment fees will be deducted from the refund. Please refer to the box below to be informed about the return fees from your country.
  2. Store Credit: Return shipping is FREE. Store Credit will be created once the return has been accepted and can be used within 3 months of issued.

As stated by the Italian Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost will be reimbursed to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost. That cost may vary depending upon the size and volume of the product (or products). Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by Ultima Edizione. The original Security Cord must not be removed or cut in any way. The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion. Please be aware that the jewel box is part of the product and we are unable to accept any return without the original jewel box, or if the box has been damaged. We will NOT accept any jewels that have been worn or altered in any way.

A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) is on the client. Refunds will be done within a period of thirty (30) days from the date on which the client advised Ultima Edizione of the right of withdrawal exercise. Exceptions to the right of withdrawal The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis (Lgs. D. 6/9/2005 n. 206). This production characteristic is reported in description provided in each product page.

The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to customer@ultimaedizione.it or to Ultima Edizione S.r.l. - VIA AMBA D'ORO, 54 - 25123 BRESCIA (IT).

Please note that any exchange for the item purchased is not allowed. You will have to ship the item back, following the return procedure, and place a new order for the desired item.

Destinations

Shipping Method

Delivery Time

Shipping Cost

ITALY

Express Saver

day after

€ 20

SWITZERLAND

Express Saver

day after

€ 20

CEE 1: Belgium Spain Finland Greece Luxemburg Netherlands Portugal United Kingdom Sweden Denmark Ireland Monaco  France, Germany Austria

Express Saver

day after

€ 40

CEE 2: Poland Czech Republic Romania Slovakia Cyprus Estonia Latvia Lithuania Malta Hungary Slovenia

Bulgaria

Express Saver

day after

€ 50

EXTRA CEE 1: Norway Andorra Guernsey Man Island Jersey Liechtenstein Svalbard and Jan Mayen Åland Islands

Express Saver

2/3 buisness days

€ 60

EXTRA CEE 2: Belarus Croatia Faroe Islands Greenland Gibraltar Iceland Macedonia Moldova Montenegro Russian Federation Serbia Ukraine Albania Bosnia and Herzegovina

Express Saver

2/3 buisness days

€ 60

AMERICA AND TURKEY: Canada United States American Samoa Antigua and Barbuda Bahamas Barbados Bermuda Mexico Puerto Rico Turkey Virgin Islands (British) Virgin Islands (U.S.)

Express Saver

2/3 buisness days

€ 40

REST OF WORLD

Express Saver

2/3 buisness days

€ 60

All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Ultima Edizione and must meet all the requirements listed above. If the authorized returned item(s) passes re-entry inspection and the procedure has been followed correctly, the refund, less the original shipping charges and the return shipping fees stated in the below table will appear on the Client's Credit Card (or Bank or Paypal).

Ultima edizione offers a repair service. For any information contact us at info@ultimaedizione.it


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